F & J Packaging and Cleaning Supplies Melbourne

Returns, Replacements or Exchanges

Our Terms & Conditions

If you are not satisfied with your purchase from F&J Packaging, we will accept a return of an unused product within 14 days.

Once we receive the returned item, F&J Packaging will provide a full refund (excluding shipping as we cannot refund the initial shipping cost of your order IF a shipment charge was applied).

Please allow 1-2 weeks for your return to be processed.

Items purchased at a discount are not eligible for a return.

F&J Packaging will not issue refunds for products acquired through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in their original packaging, and in the condition, they were received, along with the original purchase receipt. Otherwise, they may not be eligible for a refund or may be subject to a restocking fee. We are not accountable for items damaged or lost during return shipment; hence an insured and trackable mail service is recommended.

Refunds cannot be processed without the actual receipt of the item(s) or proof of received return delivery.

While we endeavour to accept all returns, if an item is sent back to us in an unsuitable condition, it might be returned to you. All goods will undergo inspection upon return.

Change of Mind Returns

Should you purchase the incorrect item, we are happy to offer a refund or exchange (excluding shipping) within 14 days of purchase, given the item(s) remain unopened, unused and are accompanied by the original receipt or order number. Due to safety considerations and in line with Australian consumer law, exchanges or refunds will not be granted if:

  • The food packaging is opened.
  • The seal or outer packaging is broken.
  • The item is damaged (folded or crushed).
  • The item is damaged due to misuse.

Credits might be granted at F&J Packaging’s discretion based on the following:

(a) Goods must be returned in good condition and with freight prepaid for credit consideration.

(b) The original invoice number and date must be provided.

(c) Full credit might only be available if the above conditions are met, and the goods are returned to our store within 14 days from the date of purchase.

(d) F&J Packaging reserves the right to deduct a restocking fee from any credit.

Faulty Product

Should you discover a fault, or if an incorrect item was shipped, please notify F&J Packaging within 2 business days. Utilise the Contact Us form to send a picture and a brief fault description. Once assessed and approved by our team, and if it’s within 14 days from the purchase date and the item remains unused, a refund (excluding shipment) will be provided.

Shipping Returns

To return your product, please mail it to:

F&J Packaging, 1 / 30-34 Berwick Road, Campbellfield VIC 3061

You will be responsible for covering your own return shipping costs. These are non-refundable. If a refund is issued, the cost of return shipping will be subtracted from it.

The time it takes for your exchanged product to reach you may vary depending on your location. For pricier items, consider using a traceable shipping service or buying shipping insurance. We cannot assure the receipt of your returned item.

For additional details, kindly contact our supportive team for assistance or refer to our terms and conditions.

Email: info@fjpackaging.com.au